1win Privacy Policy

What Personal Data Is Collected

1win collects personal information that users provide directly during registration, account verification, and use of its services. The categories of data collected include:

• Full name and date of birth
• Contact details, including email address and phone number
• Government-issued identification documents for identity verification
• Financial information, including payment details and transaction history
• Device and technical data, such as IP address, browser type, and operating system
• Behavioural data related to platform usage and preferences

Purpose of Collection

Personal information is collected for the following purposes:

• Verifying user identity and age in compliance with applicable regulations
• Processing deposits, withdrawals, and other financial transactions
• Maintaining and administering user accounts
• Fulfilling legal and regulatory obligations, including anti-money laundering requirements
• Improving the quality and functionality of services offered on the platform

Technical and Organisational Protection Measures

1win applies industry-standard technical and organisational measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data during transmission and storage
• Access controls limiting data access to authorised personnel only
• Regular security assessments and internal audits
• Secure server infrastructure with continuous monitoring

User Rights

Users have the following rights with respect to their personal data:

• Right to access: Users may request a copy of the personal information held about them.
• Right to correction: Users may request that inaccurate or incomplete data be updated.
• Right to deletion: Users may request the removal of their personal data, subject to legal retention obligations.

Compliance with Indian Law

1win processes personal data in a manner consistent with applicable Indian legal frameworks, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Where required by law, data is handled in accordance with the directions of competent Indian authorities.

Personal data collected by 1win is used strictly for lawful and transparent purposes. The platform does not use personal information in any manner that is inconsistent with the purposes disclosed at the time of collection.

The primary uses of collected information are as follows:

• Account management: To create, maintain, and administer user accounts on the platform.
• Transaction processing: To facilitate deposits, withdrawals, bonuses, and other financial activities.
• Service improvement: To analyse usage patterns and enhance the functionality, reliability, and overall quality of the platform.
• Marketing communications: To send relevant promotional content to users who have opted in to receive such communications. Users may withdraw this consent at any time.
• Analytics: To understand how users interact with the platform and to generate aggregated, anonymised reports for internal use.
• Regulatory compliance: To meet obligations under applicable laws, including identity verification, fraud prevention, and anti-money laundering requirements.

All processing activities are conducted on a lawful basis, including user consent, contractual necessity, and compliance with legal obligations. Personal data is never sold to third parties for commercial purposes unrelated to the provision of services.

Accessing and Updating Data

Users may access the personal information held in their account at any time by logging in to the platform. To request a correction of inaccurate data, users may contact the 1win support team with the relevant details and supporting documentation where applicable.

Correction and Deletion Procedures

• Correction requests: Users may submit a request to update incorrect or outdated personal information. Such requests will be processed within a reasonable timeframe, subject to verification of the user’s identity.
• Deletion requests: Users may request the deletion of their personal data. 1win will fulfil such requests where there is no legal obligation to retain the information. Data required for regulatory, legal, or dispute resolution purposes may be retained for the prescribed period under applicable law.

Consent to Security Checks and Payment Processing

By registering on and using the 1win platform, users consent to:

• Security verification checks conducted by 1win or its authorised partners to prevent fraud, money laundering, and other unlawful activities.
• The processing of payment-related personal data by approved payment service providers, as necessary for the completion of financial transactions.

These processes are integral to the secure operation of the platform and the protection of all users.

1win is an online platform intended exclusively for individuals who are 18 years of age or older. Persons below this age are not permitted to register, access, or use any of the services offered.

Age Verification Limitations

1win is unable to independently verify the age of every individual who attempts to access the platform without the submission of valid identity documentation. Users are required to confirm their age during the registration process, and formal verification may be requested at any point.

Handling of a Minor’s Personal Data

In the event that a parent or legal guardian becomes aware that their minor child has registered on the platform or submitted personal data without appropriate consent, they may contact 1win to request the immediate deletion of that information. Upon receipt of such a request and confirmation of the relevant circumstances, 1win will delete the data of the minor without undue delay.

1win does not knowingly collect or process personal information belonging to individuals under the age of 18. Any account found to belong to a minor will be suspended and the associated data removed in accordance with this policy.

As part of its operations, 1win works with partners and service providers located in various countries. Personal data collected from users may be transferred to and processed in jurisdictions outside of India where these partners conduct their operations.

Basis for International Transfers

By using the 1win platform, users expressly consent to the transfer of their personal data to countries outside India for the purposes outlined in this policy. Such transfers are undertaken solely to the extent necessary for the provision of services.

Confidentiality Assurances

All third-party partners and service providers who receive personal data in connection with international transfers are bound by confidentiality obligations. 1win ensures, through contractual and organisational measures, that all partners handle transferred data with the same standard of care and security applied on the platform itself.

Personal data is not transferred internationally for purposes beyond those specified in this policy, and recipients are not permitted to use such data for any purpose other than those agreed upon.

This section constitutes a legal disclaimer that may alter the scope, interpretation, or effects of the rules set out in the Privacy Policy under specific circumstances.

Application of the Disclaimer

The terms of this disclaimer apply at the point at which a user formally accepts this Privacy Policy. Acceptance may occur through any of the following means:

• A written or electronic signature on the policy document
• An affirmative act of acceptance, such as ticking an acceptance checkbox during registration
• Accession to the policy terms by continuing to use the platform

Effect of the Disclaimer

The disclaimer does not remove or waive any rights granted to users under applicable law. It serves to clarify the boundaries of 1win’s responsibilities and the conditions under which certain provisions of this policy may be applied or modified. Users are advised to read this policy in full and to seek independent legal advice if any aspect of the disclaimer is unclear.

What Are Cookies

Cookies are small text files that are placed on a user’s device when they visit a website. These files store information about the user’s visit and allow the website to recognise the device on subsequent visits.

How 1win Uses Cookies

The platform uses cookies for the following purposes:

• Statistical analysis: To collect aggregated data on how users interact with the platform, including pages visited, time spent, and navigation paths.
• Behavioural analysis: To understand usage patterns and identify areas where the platform experience may be improved.
• Personalisation: To remember user preferences and settings, providing a more consistent experience across sessions.
• Platform improvement: To test new features and measure the effectiveness of changes made to the platform.

Cookie Retention Period

Cookies placed by 1win are retained on the user’s device for a period of up to one year from the date of placement, unless deleted by the user prior to that date.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the availability or functionality of some features on the platform.

By accessing or using the 1win platform in any capacity, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy in its entirety.

Current Version

The version of the Privacy Policy published on the platform at any given time is the version currently in force. In the event of any conflict between a previous version and the current version of this document, the current version shall prevail in all respects.

Policy Updates

1win reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through appropriate channels, such as a notice on the platform or communication to the registered email address. Continued use of the platform following such notification constitutes acceptance of the revised policy.

Users who do not agree with the terms of the current Privacy Policy should discontinue use of the platform and may contact the support team to request the deletion of their personal data.

Sharing of Personal Data with Third Parties

Personal data may be disclosed to third parties in the following circumstances:

• Legal compliance: Where disclosure is required by applicable law, court order, or direction from a competent regulatory authority.
• Dispute resolution: Where disclosure is necessary to investigate, prevent, or resolve disputes, including fraudulent activity or breaches of the Terms and Conditions.
• Contractual obligations: Where disclosure is required to fulfil agreements with service providers, payment processors, or technology partners involved in the delivery of services.

Identification of Third Parties

Where third-party recipients of personal data are identified on the platform, their details are made available to users accordingly. In cases where a third party is not specifically listed, 1win will inform users of the purpose and scope of any data sharing prior to or at the time of disclosure, to the extent permitted by law.

Consent

By submitting personal information on the platform and continuing to use its services, users consent to the processing and sharing of their data with third parties as described in this section. This consent is limited to the purposes outlined above and does not extend to any secondary use by third parties beyond those agreed purposes.

The 1win platform may contain hyperlinks to third-party websites for informational or related purposes. These external websites are independently operated and maintain their own privacy policies and data handling practices.

Disclaimer of Responsibility

1win is not responsible for the content, privacy practices, or data processing activities of any external websites linked to or from the platform. The presence of a link to a third-party website does not constitute an endorsement of that website or its practices.

User Advisory

Users are advised to exercise caution when navigating away from the 1win platform to external websites. Prior to submitting any personal information on a third-party website, users are encouraged to review the applicable privacy policy of that website. 1win has no control over and assumes no liability for personal data shared with or collected by external websites.