Responsible Gaming

Gambling always involves the risk of financial loss. No strategy or approach can guarantee consistent winnings. It is important to treat gambling as a form of leisure, not as a source of income or a way to recover financial losses.

The following principles help players maintain healthy boundaries:

• Set a budget. Decide in advance how much money you are prepared to spend and do not exceed that amount.
• Set time limits. Limit the amount of time spent on gambling activities each session.
• Never chase losses. Attempting to recover losses by placing further bets often leads to greater financial harm.
• Play with a clear mind. Avoid gambling when you are stressed, upset, or under the influence of alcohol or substances.
• Keep gambling separate from finances. Do not use money reserved for essential expenses such as rent, food, or bills.
• Use available control tools. The platform provides deposit limits, session reminders, and self-exclusion options to support responsible play.
• Take regular breaks. Stepping away from the screen helps maintain perspective and reduces impulsive decisions.
• Stay informed. Learning about the odds and mechanics of games supports more considered betting behaviour.

Gambling addiction is a recognised condition that can affect anyone, regardless of age, background, or experience. Early identification of warning signs is an important step towards seeking the right support.

The following indicators may suggest a developing or existing problem:

• Spending more money on gambling than originally intended, on a regular basis.
• Borrowing money or selling personal belongings to fund gambling activity.
• Feeling restless, irritable, or anxious when not able to gamble.
• Lying to family members, friends, or colleagues about the extent of gambling activity.
• Neglecting personal, professional, or academic responsibilities because of gambling.
• Using gambling as a way to cope with stress, depression, or personal difficulties.
• Continuing to gamble despite repeated and significant financial losses.
• Failed attempts to reduce or stop gambling behaviour.
• Spending increasing amounts of time thinking about gambling, planning sessions, or reliving past experiences.
• Withdrawing from social activities and relationships as a result of gambling habits.

If you identify with several of these signs, it is advisable to seek guidance from a qualified professional or a dedicated support service.

Addressing a betting problem requires a consistent and structured approach. The following recommendations can help you regain control:

• Acknowledge the issue. Accepting that a problem exists is the first and most important step towards recovery.
• Use self-exclusion tools. The platform allows you to temporarily or permanently restrict access to your account. This option is available through the account settings or by contacting support.
• Set strict deposit and betting limits. Activating limits on your account reduces the financial risk associated with impulsive betting.
• Seek professional support. Counsellors and therapists who specialise in addiction can provide structured, evidence-based guidance.
• Talk to someone you trust. Sharing your concerns with a family member or close friend can reduce the isolation that often accompanies addiction.
• Remove access to gambling funds. Transferring control of financial accounts to a trusted person can help prevent impulsive spending.
• Fill your time with alternative activities. Engaging in hobbies, physical activity, or social commitments reduces the opportunity and urge to gamble.
• Keep a gambling diary. Recording your betting activity, including amounts spent and emotional states, increases self-awareness and accountability.
• Contact a helpline. Trained advisors at dedicated helplines provide confidential guidance and can direct you to local resources.
• Avoid triggering environments. Reducing exposure to gambling advertisements, platforms, and social circles that encourage betting supports long-term recovery.

Several organisations in India and internationally provide confidential support, counselling, and resources for individuals affected by gambling addiction. Reaching out to a dedicated service is a positive and effective step.

• iCall (Tata Institute of Social Sciences) – A psychological counselling service based in Mumbai that offers support for behavioural and mental health concerns, including addiction. Website: icallhelpline.org
• Vandrevala Foundation Helpline – A 24-hour mental health helpline available across India, providing free counselling for addiction-related issues. Helpline: 1860-2662-345
• NIMHANS (National Institute of Mental Health and Neurosciences) – A government institution in Bengaluru offering treatment programmes for behavioural addictions. Website: nimhans.ac.in
• Gamblers Anonymous India – A fellowship programme based on the 12-step recovery model, with support groups available in several Indian cities. Website: gamblersanonymous.org
• Turning Point (iGaming Helpline) – An international resource providing online self-assessment tools and referral services for gambling addiction. Website: begambleaware.org
• The Minds Foundation – An Indian NGO providing community-based mental health services, including addiction support, across multiple states. Website: mindsfoundation.org

If you are concerned about your gambling behaviour or require assistance with account controls, the 1win support team is available to help. All queries are handled with discretion and without judgement.

You can reach the support team through the following channels:

• Live Chat – Available directly on the 1win website and mobile application for immediate assistance.
• Email Support – Send a detailed query to the official support email address listed on the platform for a written response.
• Help Centre – The platform’s dedicated Help Centre contains guidance on activating responsible gaming tools, setting limits, and requesting self-exclusion.
• Social Media – Official 1win social media accounts can be used to direct general queries to the support team.

For urgent concerns related to addiction or self-exclusion requests, the live chat option is recommended for the fastest response.