1win Rules and Regulations in India

By accessing the official 1win website or mobile application, you enter into a binding agreement with the platform operator. These general terms apply to all users and govern every aspect of account registration, service access, and platform interaction.

User Agreement and Eligibility

To use the services, you must:

• Be at least 18 years of age
• Be a natural person with full legal capacity
• Not be a resident of any jurisdiction where online betting is prohibited
• Register using accurate and truthful personal information
• Hold only one account per person

Creating multiple accounts or providing false information during registration is a direct violation of these terms and may result in account suspension or permanent closure.

Rights to Modify Terms

The platform reserves the right to amend, update, or revise these terms at any time without prior individual notice. Updated terms take effect from the date of publication on the official website. Continued use of the services following any modification constitutes your acceptance of the revised terms. You are encouraged to review this page periodically to remain informed of any changes.

Proper Use of the Platform

Users are required to engage with the platform solely for lawful, personal, and non-commercial purposes. The following conduct is strictly prohibited:

• Accessing the platform using automated software, bots, or scripts
• Attempting to manipulate odds, outcomes, or system functions
• Exploiting technical errors or software vulnerabilities
• Engaging in any form of collusion, fraud, or match-fixing
• Using the platform to facilitate any unlawful financial activity

Intellectual Property and Content Protection

All content available on the platform, including but not limited to software, graphics, data feeds, logos, and text, is the exclusive intellectual property of the operator or its licensed partners. Reproduction, distribution, or commercial use of any platform content without explicit written authorisation is prohibited.

Limitation of Liability

The platform provides its services on an “as available” basis. The operator does not accept liability for:

• Losses resulting from technical interruptions or server downtime
• Losses arising from user error or misuse of account credentials
• Financial losses incurred as a direct result of betting or gaming activity
• Third-party service failures, including payment processors or data providers

Your use of the platform is at your own discretion and risk.

All betting activity on the platform is subject to the following rules. By placing a bet, you confirm that you have read and accepted these conditions.

Eligibility to Place Bets

To place any bet on the platform, you must:

• Hold a verified and active account in good standing
• Have sufficient funds available in your account balance
• Be accessing the platform from a permitted jurisdiction
• Not be subject to any self-exclusion or account restriction

Bet Acceptance Policy

All bets are accepted at the operator’s sole discretion. A bet is considered confirmed only after the system generates an official confirmation and assigns a unique bet reference number. Bets placed during technical errors, incorrect odds display, or system malfunctions may be voided at the operator’s discretion. The platform reserves the right to decline any bet without providing a reason.

Minimum and Maximum Bet Limits

Betting limits apply to all markets and are displayed at the point of bet placement. Limits may vary depending on:

• The sport or event type
• The specific market or outcome selected
• The user’s account status and betting history
• The time proximity to the start of the event

The operator reserves the right to adjust individual account limits based on internal risk assessment procedures.

Calculation of Winnings

Winnings are calculated by multiplying the confirmed stake amount by the accepted odds at the time of bet placement. For accumulator or combination bets, odds are multiplied across all selected outcomes. All winnings are credited to the user’s account balance following official confirmation of the event result.

Betting Restrictions

The platform may impose restrictions on specific events, markets, or accounts where there is evidence of unusual betting patterns, suspected fraud, or integrity concerns. Restrictions may include reduced maximum bet amounts, delayed bet acceptance, or suspension of access to certain markets.

Cancellation and Void Bets

A bet may be cancelled or declared void under the following circumstances:

• The event is cancelled, postponed, or abandoned without a result being declared
• An event starts outside the scheduled timeframe as defined in the sport-specific rules
• The bet was placed on incorrect or corrupted odds due to a system error
• Sufficient evidence of match manipulation or irregular activity is identified

In the case of a void bet, the original stake is returned to the user’s account balance.

All financial transactions on the platform are subject to the following rules. Users are required to comply with these conditions when depositing funds or requesting withdrawals.

Account Funding Rules

• Deposits must be made using payment methods registered in the user’s own name
• Third-party deposits are not permitted under any circumstances
• The platform does not accept cash deposits
• All funds must originate from legal sources

Available Deposit and Withdrawal Methods

The platform supports a range of payment options commonly available to users in India, including:

Available methods, minimum and maximum transaction limits, and applicable fees are displayed at the time of transaction. Limits may be subject to change based on account verification status.

Transaction Processing Timeframes

• Deposits: Funds are generally credited to the account within a few minutes of a successful transaction, though processing times may vary by method.
• Withdrawals: Withdrawal requests are processed within 24 to 72 hours, subject to completion of identity verification. Cryptocurrency withdrawals may be processed faster than traditional banking methods.

The operator does not guarantee specific processing times, as delays may occur due to factors outside its control, including banking procedures or payment processor timelines.

Identity Verification and KYC Requirements

In accordance with anti-money laundering obligations and internal compliance procedures, users may be required to complete identity verification (KYC) before withdrawals are processed. Required documentation may include:

• A government-issued photo identity document (such as an Aadhaar card, PAN card, or passport)
• Proof of residential address (such as a utility bill or bank statement dated within the last three months)
• Proof of the payment method used for deposits

Failure to provide the required documentation within the specified timeframe may result in delays or suspension of withdrawal processing.

Transaction Restrictions

The platform reserves the right to decline, delay, or reverse any transaction where:

• There is suspicion of fraudulent activity or unauthorised account access
• The transaction appears inconsistent with the user’s established account history
• The source of funds cannot be verified to the operator’s satisfaction
• Regulatory or legal obligations require further investigation

Cancellation of Operations

Deposit transactions that have been successfully completed and credited to the account balance cannot be cancelled. Withdrawal requests that have not yet been processed may be cancelled by the user through the account interface. Once a withdrawal has been approved and dispatched, it cannot be recalled.

The platform is committed to promoting responsible gambling practices and providing users with the tools necessary to manage their betting behaviour. Gambling is intended to be a form of entertainment and should remain within personal financial means at all times.

Available Self-Management Tools

Registered users have access to a range of tools designed to support responsible gambling:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount deposited into your account.
• Wagering Limits: Restrict the total amount placed as bets within a defined period.
• Loss Limits: Define the maximum amount you are willing to lose within a specified timeframe.
• Session Time Limits: Control the duration of individual gaming or betting sessions.
• Self-Exclusion: Temporarily or permanently suspend access to your account if you feel your gambling behaviour requires intervention.
• Reality Checks: Receive periodic notifications reminding you of the time spent on the platform.

To activate any of these tools, navigate to the responsible gambling section within your account settings or contact the support team directly.

Self-Assessment

If you are concerned about your gambling habits, a self-assessment tool is available on the platform. This allows you to evaluate your behaviour against recognised indicators of problem gambling and determine whether professional support may be beneficial.

Support Organisations

If you or someone you know is experiencing difficulties related to gambling, the following organisations provide confidential support and guidance:

• iGaming India: Resources specific to online gambling awareness in India
• Gamblers Anonymous India: Peer support for individuals affected by compulsive gambling
• Vandrevala Foundation Helpline: 1860-2662-345, available 24 hours a day, 7 days a week
• iCall (TISS): Psychological counselling services available online and by phone

Users who are minors are strictly prohibited from registering or participating in any gambling activity on the platform. The operator actively implements age verification measures to prevent underage access.

The platform maintains a strict anti-money laundering (AML) and counter-terrorism financing (CTF) compliance programme. These obligations apply to all users and all financial transactions conducted on the platform.

Legal Obligations

The operator is required under its licensing terms to:

• Prevent the platform from being used to launder funds derived from criminal activity
• Detect and report suspicious financial activity to the relevant authorities
• Cooperate fully with regulatory and law enforcement investigations
• Apply risk-based due diligence measures to all user accounts

Know Your Customer (KYC) Procedures

All users are subject to identity verification requirements. The KYC process may be triggered at registration, at the point of a withdrawal request, or at any time the operator deems necessary based on transaction patterns or risk indicators. Required verification documents may include:

• Government-issued photo identification
• Proof of current residential address
• Evidence of the source of funds for large or unusual transactions

Users who do not complete the KYC process within the specified period may have their withdrawal rights suspended until verification is completed.

Transaction Monitoring

All transactions on the platform are subject to automated and manual monitoring systems designed to identify:

• Unusually large or frequent deposits or withdrawals
• Transactions inconsistent with the user’s betting history or account profile
• Patterns indicative of structuring or layering of funds
• Activity linked to jurisdictions or individuals associated with financial crime risks

Consequences of Policy Violations

If a user’s account or transaction activity is found to be in breach of AML or CTF obligations, the following actions may be taken:

• Temporary or permanent suspension of the account
• Freezing of account funds pending investigation
• Reporting of the activity to the relevant competent authority
• Permanent closure of the account and forfeiture of funds where legally required

The platform will not provide advance notice of any action taken as part of an active AML investigation, as doing so may constitute a criminal offence under applicable law.

The platform is committed to protecting the personal data of all users. This section outlines the types of data collected, the purposes for which it is used, and the rights available to you as a data subject.

Personal Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, gender, nationality
• Contact Data: Email address, phone number, residential address
• Financial Data: Payment method details, transaction history, account balance information
• Technical Data: IP address, device type, browser information, login timestamps
• Usage Data: Betting history, session duration, platform interaction logs
• Verification Data: Copies of identity documents submitted during KYC processes

How Your Data Is Used

Personal data collected is used for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Compliance with AML, KYC, and legal reporting obligations
• Detection and prevention of fraud, abuse, and unauthorised access
• Delivery of customer support services
• Sending account-related communications and, where consent has been given, promotional updates

Personal data is not sold to third parties. Data may be shared with trusted third-party processors, regulatory authorities, or law enforcement where legally required.

Your Rights as a Data Subject

As a user of the platform, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention obligations.
• Right to Restriction: You may request that processing of your data be limited in certain circumstances.
• Right to Object: You may object to the use of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, submit a written request to the platform’s official support contact. Requests will be acknowledged and addressed within the timeframe required by applicable data protection law.

Data Retention

Personal data is retained for as long as your account remains active and for such additional periods as are required by law, including AML and financial record-keeping obligations. Following account closure, certain data categories may be retained for a minimum of five years.

Protecting user accounts and the integrity of all platform transactions is a primary operational commitment. The following technical and organisational security measures are in place to safeguard user data and financial assets.

Data Encryption

All data transmitted between the user’s device and the platform’s servers is protected using industry-standard Transport Layer Security (TLS) encryption protocols. This applies to all account activity, including login sessions, personal data transfers, and financial transactions.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts. Once activated, account access requires both the standard login credentials and a time-sensitive verification code delivered via a registered device or email address. This significantly reduces the risk of unauthorised access resulting from compromised passwords.

Continuous Activity Monitoring

The platform operates continuous account and transaction monitoring systems. These systems are designed to:

• Detect login attempts from unrecognised devices or geographic locations
• Identify and flag unusual account activity or behavioural anomalies
• Alert users to potential unauthorised access in a timely manner
• Automatically suspend account access in response to confirmed security threats

User Responsibilities

Users are required to take reasonable steps to maintain the security of their own accounts. These include:

• Using a strong, unique password that is not shared with other services
• Not disclosing login credentials to any third party
• Logging out of the account when using shared or public devices
• Notifying the support team immediately upon suspecting unauthorised access

Organisational Security Controls

Internally, access to user data is restricted on a strict need-to-know basis. All personnel with access to sensitive information are subject to confidentiality obligations. Regular internal security audits and vulnerability assessments are conducted to identify and address potential weaknesses in system infrastructure.

Reporting a Security Concern

If you identify a potential security vulnerability or suspect that your account has been compromised, contact the platform’s official support team immediately through the verified contact channels listed on the official website. Do not share sensitive account details through unverified communication channels.